Policies

Cancellation / Reschedule

 We ask for 24-hour notice for all cancellation and rescheduling of appointments 

A fee of $100 will be charged for cancel/reschedule with less than 24-hour notice. 

A fee of $200 will be charged for cancel/reschedule on the same day as your scheduled appointment, or if our photographer arrives and cannot photograph the project. 

If the project is not shoot-ready when our photographer arrives we may have to reschedule your 

appointment to ensure quality service to you and our other clients on schedule.   
 

Preparing for your shoot

Preparing for your shoot is important. You'll want to have everything in place before the photographer arrives. Remove distracting clutter and anything that doesn't serve the purpose of decor for your particular project. We want everything to look like it's there on purpose, not like it was left there and missed. Removing things you might not think about like phone chargers, bathroom toiletries (including shower items), animal related items (bowls, toys, beds, etc) and anything with excess cords will help insure better images as well as provide the best use of time for the photographer. Assume the camera will see everything as you go room to room in preperation for you photo shoot.

Note that we are not responsible for the cleaning or preparation of project/listing, nor are we responsible for the moving of large, heavy, or fragile objects. If screens need to be removed to photograph through windows please remove them before we arrive. 

It is the responsibility of the client, agent and or homeowner to make photographers aware of any items that are not properly working and may cause damage i.e. electrical, water, broken blinds and anything else that may have to be turned on/off moved or adjusted by photographers during shoots. Brian Cole Photography and photographers/employees are not responsible for any damage that occurs from reasonable and ordinary use of such items.  

Image Delivery

 Your finished images will be delivered by email via Constant Contact  

It is a great idea to add email@briancolephotos.com to your safe sender list as to help keep 

Emails out of your junk/spam folder 

A guide on how to do this can be found at http://knowledgebase.constantcontact.com/articles/KnowledgeBase/5873?q=safe+sender&pnx=1 

You will receive an email containing a link(s)to our Dropbox download page 

Once downloaded you will have a folder containing your images in both Print-Ready images 

and Pre-Sized for MLS/web images 

These will be delivered in zip folders which are compressed, so you will need to "unstuff" them or simply create a new folder and drag and drop the images into that new folder. 

The delivery email will also contain a link to a free Flickr slideshow that is a great way for you  

and your clients to view the images. This is a free slideshow and is not customizable and does 

not contain music or branding  

Estimated delivery time is 3-10 business days depending on your project and our availability.
 

Payment/ Copyright

 Payment can be collected in full at any time during your appointment we accept cash, check and credit cards.

Please make all checks payable to Brian Cole Photography 

We can also send you an invoice via square that is to be paid same day before 5:00 pm 

Payment is to be made same day as shoot/date invoice is sent and must be paid before images are delivered. In most cases processing of your images will not begin until payment is received. 

It is a good idea to put square into your safe sender's list noreply@messaging.squareup.com 



Please be advised of our Copyright/Licensing agreement  

Copyright and Licensing 
*a personalized agreement will be sent with your images.
 

Brian Coiner and Brian Cole Photography retain all rights, ownership, and copyrights to all images captured and or processed by Brian Coiner, Brian Cole Photography, and all Affiliates. We retain the right to use all of our images for any purpose. We give you the client full license to use the images included in this email for business use.  That includes the right to reproduce, print, or post on any online media. These images may not be sold in any form, digitally altered, given to third party businesses such as other agents, designers or staging companies for their marketing and other business uses, or miss represented as to who (Brian Cole Photography) originally captured them.